Return Policy

At ASHGLOW TIMBERHOLLOW CO, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the following Return and Refund Policy for information about eligibility, return procedures, and refunds.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must meet the following conditions:

• Items must be unused and in their original condition.
• Items must be returned with their original packaging and included accessories, where applicable.
• Items must not show signs of washing, wear, damage, or misuse.
• Proof of purchase or a valid order number must be provided.

Returns that do not meet these requirements may be declined, subject to applicable consumer protection laws.

2. Reasons for Return

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [email protected] within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs where appropriate. We will review your request and provide instructions for the next steps.

For confirmed quality issues or errors attributable to us, we will cover the reasonable return shipping costs or provide another appropriate solution in accordance with applicable law.

Returns for Other Reasons

If you wish to return an item for reasons other than a product defect or our fulfillment error, you are responsible for the return shipping costs.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Email [email protected] with the subject line “Return Request.”
2. Include your order number, the item you wish to return, and the reason for your request.
3. Wait for our customer support team to review your request and provide return instructions.
4. Package the approved item securely and ship it to the return address provided below or in our return authorization instructions.
5. Keep your shipping receipt and tracking number until your return has been processed.

Please do not send items back without contacting us first, as this may delay the processing of your return.

4. Return Address

Approved returns should be sent to:

ASHGLOW TIMBERHOLLOW CO

216 N NORTON AVE

LOS ANGELES, CA 90004

United States

Please contact us before shipping your return to confirm the return authorization and any applicable shipping instructions.

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the refund decision.

Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned item has been received and inspected.

Depending on your bank, card issuer, or payment provider, additional time may be required for the refund to appear in your account.

If your refund has not appeared after the applicable processing period, please contact us for assistance.

6. Exchanges

If you need a different item, please contact our customer support team to discuss the available options.

Depending on product availability and the circumstances of your request, you may be asked to return the original item and place a new order.

7. Non-Returnable Items

Items that have been used, washed, damaged through improper handling, or otherwise altered in a way that affects their resale condition may not qualify for a return, except where required by applicable law.

This policy does not limit any mandatory rights you may have under applicable consumer protection laws.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible at [email protected].

We cannot guarantee cancellation once an order has entered processing or has been shipped. If cancellation is no longer possible, you may submit a return request in accordance with this policy after receiving the order.

Any eligible refund for a canceled order will be returned to the original payment method.

9. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

ASHGLOW TIMBERHOLLOW CO

Email: [email protected]