Privacy Policy

ASHGLOW TIMBERHOLLOW CO (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or make a purchase through ashglowtimberhollow.com.

By accessing our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you visit our website or place an order.

Personal Information

When you make a purchase, contact us, or submit information through our website, we may collect:

• Name
• Billing and shipping address
• Email address
• Order details and purchase history
• Information you voluntarily provide when contacting customer support

Payment Information

Payments are processed through the payment methods and payment service providers available at checkout. We may receive payment confirmation, transaction references, billing details, and limited payment-related information necessary to manage orders and prevent fraud.

Full payment card numbers and security codes are generally handled by the relevant payment processor rather than stored directly by us.

Technical and Usage Information

When you access our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages viewed and interactions with our website
• Referring URLs and browsing activity
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing, confirming, and fulfilling orders
• Arranging shipping and providing order updates
• Responding to customer inquiries and support requests
• Processing refunds, returns, and payment-related issues
• Maintaining website functionality and improving the shopping experience
• Detecting, investigating, and preventing fraudulent or unauthorized transactions
• Maintaining transaction records and complying with legal obligations
• Communicating important service or policy updates
• Sending promotional communications where permitted by law and subject to your preferences

We do not use personal information for purposes materially incompatible with those described here without providing appropriate notice or obtaining consent where required.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand visitor interactions, and improve website performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect website features, checkout functionality, or your overall browsing experience.

Where legally required, we will request consent before using non-essential cookies or similar technologies.

4. How We Share Your Information

We may share personal information with third parties when necessary to operate our business and provide our services, including:

• Payment processors: To securely process payments and verify transactions.
• Shipping and fulfillment providers: To deliver orders and provide shipment updates.
• Website hosting and technology providers: To maintain website infrastructure, security, and functionality.
• Analytics and advertising providers: To understand website performance and, where permitted, support marketing activities.
• Professional advisers: Such as legal, accounting, or compliance professionals when necessary.
• Government authorities and other parties: When disclosure is required by law, legal process, or necessary to protect our rights and the safety of others.

We do not sell personal information in exchange for money. Certain disclosures to advertising or analytics partners may be considered a “sale” or “sharing” under specific privacy laws, even when no money changes hands. Where applicable, we will honor legally recognized opt-out rights.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, dispute resolution, accounting, and legal compliance.

Order and transaction records may be retained for up to seven years after an order is completed where necessary for accounting, tax, legal, or business recordkeeping purposes. The actual retention period may vary depending on applicable legal requirements and the nature of the information.

When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information, subject to legal exceptions
• Obtain a copy of certain personal information in a portable format
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising, sale, or sharing of personal information
• Appeal a privacy request decision where applicable
• Exercise your rights without unlawful discrimination

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing certain requests.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), may provide you with additional rights, subject to applicable requirements and exceptions.

These rights may include:

• The right to know what categories and specific pieces of personal information we collect, use, disclose, sell, or share, as applicable
• The right to request deletion of eligible personal information
• The right to correct inaccurate personal information
• The right to opt out of the sale or sharing of personal information
• The right to limit certain uses and disclosures of sensitive personal information, where applicable
• The right not to receive discriminatory treatment for exercising privacy rights

Do Not Sell or Share My Personal Information

We do not sell personal information for monetary consideration. If our activities constitute a sale or sharing of personal information under California law, you may submit an opt-out request by emailing [email protected] with the subject line “Do Not Sell or Share My Personal Information.”

Where required by law, we will process applicable opt-out preference signals, including Global Privacy Control (GPC).

To exercise other California privacy rights, please contact us using the email address provided below. We may request information reasonably necessary to verify your identity and authority to make the request.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, or other external platforms. These third parties operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for a general shopping audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without legally required authorization.

If we learn that we have collected such information in circumstances that violate applicable law, we will take reasonable steps to delete it. A parent or legal guardian may contact us if they believe a child has provided personal information to us.

11. International Data Processing

Depending on the location of our service providers, personal information may be processed or stored in countries other than the country where you reside. These countries may have different data protection laws.

Where required by applicable law, we will implement appropriate safeguards for cross-border transfers of personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal obligations, or operational requirements.

When changes are made, we will revise the “Last Updated” date at the beginning of this policy. Where legally required, we will provide additional notice or obtain consent for material changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

ASHGLOW TIMBERHOLLOW CO

Email: [email protected]